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Statutory Requirements

The consumers are requested to note that in addition to the Activation scheme, the Set Top Box may be availed by a consumer on Outright purchase, Hire-purchase and Rental basis in accordance with the relevant tariff order as prescribed by Telecom Regulatory Authority of India. For further details, please contact the Consumer Care.

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DEN's Toll free Customer Care Helpline

1800 - 419 - 2020

(Available 365 days a year from 8 am to 12 midnight)

For any escalation, write to nodal officer at

State Nodal Officer / Grievance Officers Details Contact Number Contact Email
Delhi & NCR Sourav Roy Choudhary 0120-6175028
Gujarat Harshil Shukla 0265-2362236
Karnataka Kishore KP 080-42950107
Kerala Anu S 0484-4074930
Maharashtra Rohit Kanitkar 022-67934197 -98
Madhya Pradesh Rakhi Sharma 011-40522417
Uttar Pradesh Shamim Akhtar 0522-4076502
West Bengal Ms. Mousumi Saha 033-69451305​
Rajasthan Sourav Roy Chaudhary 120-6175028
Uttarakhand Anshul Agarwal 91-7755001623
Bihar Rakesh Kumar 0612-2323399
Jharkhand Rakesh Kumar 0612-2323399
Haryana Rakhi Sharma 011-40522417